Refund policy

All Bunny Kai products are printed on demand, meaning each item is created especially for you once an order is placed.

Because of this, we do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
We will gladly offer a replacement or a refund once the issue is confirmed.

When contacting us, please include:

• Your order number

• A brief description of the issue

• Clear photos of the damaged or incorrect item

Refunds
Approved refunds are issued to the original payment method.
Processing times may vary depending on your payment provider.

Cancellations
Orders can only be canceled before production begins.
Once an item has entered production, cancellation is no longer possible.

If you have any questions or concerns about your order, please contact us — we’re always happy to help.